FAQ

South African Customers:

Purchasing & Payments

How do I buy on your site?

From the homepage:

1. Select a category that appeals to you.
2. Within the category you’ll find products on offer.
3. Once you choose a product you’ll be taken to the product review page for a more detailed description.
4. Select quantity, attributes (size etc) and “add to your cart”. The mini cart will pop down confirming the addition and from here you can choose to continue shopping or checkout.
5. In checkout we’ll give you the opportunity to review your cart.
6. From here you can enter your shipping and billing addresses (if you’re a first time buyer) or go straight to the payment page (if you’ve bought before).

How do I pay for an order that is Awaiting Payment?

All our payment methods require payment to be made immediately. If you couldn’t complete the payment process and your order is in "Awaiting Payment" you can come back to checkout to pay again.

Note you have 24 hours to complete payment, before the order is cancelled. 

Product sold out?

If you would like to find out when we will get more stock of a product sold out, please visit the product and complete the "out of stock" form and fill in your email address and click submit.

As soon as it goes back in stock, you will be notified via email.

What payment methods are available?

Our payment options are vast and include the following, subject to availability:

- Credit card: VISA & Mastercard through PayFast
- Debit card: VISA & Mastercard through PayFast

- Direct EFT through OZOW or PayFast
- SnapScan
- Zapper

- Mobicred

- PayFlex

- PayJustNow

For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.

Can I order by phone?

Yes sure. Please call us on 021 010 0915 during office hours and we will gladly assist you.